SHIPPING POLICY

We offer free standard shipping on all orders over $150; orders below this value are charged at our shipping rates as below. Your products are shipped from our clinic in Prahran and our standard shipping option delivers in 3-7 business days for most metropolitan postcodes. In busy trading periods, orders may take longer due to high volumes.

All orders are dispatched by our team. Once dispatched, average delivery times for each region are as follows:

  • 1-3 business days VIC

  • 3-7 business days NSW, ACT, SA, QLD, NT, TAS, WA 

Shipping Rates

  • Standard shipping 3-14 business days $10.00

  • Express shipping 1-7 days $15.00

  • All orders over $150, free shipping

To return your order, please see our returns policy.

Mail to: AESTHETIQ SKIN + MEDICAL 46 Commercial Road, Prahran, Victoria, AUSTRALIA, 3181

The customer is responsible for covering all costs associated with returns, shipping costs are non-refundable. 

For return of products valued at over $75, we advise the use of a trackable shipping service or purchasing shipping insurance as we cannot be held responsible for the shipping of your returned item. 

RETURNS POLICY

Returns

Aesthetiq  has a 'no refund' policy on purchases of goods or services if you change your mind. Furthermore, our 'no refund' policy applies to medical procedures (including injectables) as well as skin treatments and procedures.

Please note that our treatments, services and packages are not transferrable to other individuals and they cannot be swapped for other treatments or services. Furthermore, reservation fees typically are non-refundable but can remain on the system as a credit.

Exchanges may be provided within 14 days of purchase for retail items if remaining in original packaging and unused however we do not offer refunds or exchanges on used products under any circumstances. 


Return Shipping


If you would like to return a product, please reach out to admin@aesthetiqskin,com for approval prior to returning your product.  Once approved, please mail your product to: AESTHETIQ SKIN + MEDICAL 46 Commercial Road, Prahran, Victoria, Australia, 3181.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for the shipping of your returned item.